Expanded PRT Customer Service Hours Make it Easier for Riders to Find Out Information and Report Issues
At the start of the summer, PRT moved to expand their digital customer service hours for an additional 12 hours/week (two new hours each weekday and one new hour on Saturday and Sunday). During the new digital customer service hours PRT staff will post service updates on TrueTime and social media, and answer rider questions via the chat feature on the PRT website. In their recent press release, PRT states that this is just the first expansion of digital customer service hours and that riders can expect even more hours by the end of 2024.
Transit advocates have long called for expanded customer service hours to make it easier for riders to stay informed about the system and have questions answered. We are supportive of this move to expand digital customer service hours and we want to keep encouraging PRT to expand digital, phone and in-person customer service hours to match the hours its system operates. We believe that very hour that there is a bus on the road, riders should be able to receive updates from PRT about our service.
The hours of customer service, as of 7/30/24, are below. Stay involved with PPT to continue the push for more expanded customer service hours for riders.
Starting July 1, digital customer service representatives will be available:
- Monday through Friday: 5 a.m. to 8 p.m.
- Weekends and holidays: 8 a.m. to 5:30 p.m.
Customer service phone representatives will remain available:
- Monday through Friday: 6 a.m. to 7 p.m.
- Weekends and holidays: 8 a.m. to 4:30 p.m.
PRT’s Downtown Service Center will also remain open:
- Monday through Friday: 7:30 a.m. to 5 p.m.
- Weekends and holidays: Closed